30 Day Return Full Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

We will not refund items that have become broken or damaged after purchase. With some clothing being very delicate given its age. Appropriate care must be taken with these items. 

If of course a fault was not mentioned or shown in the photos of the item - you are of course allowed to return your item for inspection and refund.

You must return your item with a note referencing your order number and name - so we can process the return.

We will process your return once it has been received and inspected.

If you are approved, then your refund will be processed, and the funds will be sent to your original method of payment.

If your item(s) have clearly been used, returned in a poorer state than they were sent out or returned to us after 30 days from purchase date - we reserve the right to not process the refund.

UK customers can make the return using our return labels. Return shipping per item costs £3.50 which will be deducted from the customers refund.

International customers must return their order at their own cost.


How To Return - UK CUSTOMERS:

Returns portal: https://preloved-designer.shipping-portal.com/rp/

  1. Enter your order number & postcode
  2. Choose your return reason
  3. Then select either:
    1. Money Back - refunded to original payment method
    2. Store Credit - sent as a gift card
  4. Choose a drop off point
  5. Confirm your return
  6. Receive a QR code to use at parcel drop off point
  7. Parcel drop off point will provide label

Note - a return fee of £3.50 will be deducted from your refund. This is due to the high costs of returns for small businesses. 


Late or missing refunds (if applicable):

It my take up to 5 working days for the bank to process the transaction. If you have not received your refund after 5 working days, please contact us at: theteam@preloveddesigner.com.